Shipping time frames vary as many of our products and systems are made to order. Credit cards will be charged no more than 2 weeks prior to shipping when building custom systems. We ship via UPS, Fedex or barged by Lynden Transport.

Returns Policy

No merchandise may be returned without prior authorization from Mat-Su Energy Inc. If the return is authorized, the buyer will be issued a return authorization (RA) number, which must be clearly marked on the package. Only the purchasing Customer may return Products to Mat-Su Energy Inc. All subsequent purchasers must return Products through the dealer from whom they purchased Products. Mat-Su Energy Inc. will credit the purchase price of all normally stocked merchandise returned in new condition, in original packaging, within 30 days of purchase. There will be a 15% restocking charge on merchandise returned after 30 days. All items must be returned freight-prepaid and insured. Contact customerservice@matsuenergy.com. Items not in salable condition, not normally stocked, and special-order items, such as appliances, trackers and other custom electronics, may not be returned for credit.

Product returned to Mat-Su Energy Inc. that is damaged due to customer error or misuse will be held for 30 days. Customer will be contacted and advised of no credit for returned and damaged Product, and must make arrangements for product pickup. After 30 days, all such Products will be disposed of without further liability to Mat-Su Energy Inc.